Privacy Policy for ExceedAbility
Effective Date: 3 Dec 2024
Last Updated: 3 Dec 2024
At ExceedAbility, we are committed to protecting your privacy and ensuring that your personal information is handled in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us.
1. Who We Are
ExceedAbility is a digital accessibility consultancy based in Sydney, Australia. We specialise in web and document accessibility, helping organisations create inclusive digital experiences for all.
2. What Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, job title, company name.
- Contact Information: Email address, phone number, mailing address.
- Technical Information: IP addresses, browser type, and website usage data.
- Business Information: Details provided through consultations, service requests, or client relationships.
- Sensitive Information: Information related to accessibility needs (collected only with explicit consent).
3. How We Collect Your Information
We collect personal information directly from you when you:
- Complete forms on our website.
- Subscribe to newsletters or updates.
- Request a quote or consultation.
- Engage with our services or contact us directly.
We may also collect information through:
- Cookies and website analytics tools.
- Publicly available sources or third parties, when appropriate.
4. Why We Collect Your Information
We collect your information to:
- Provide and improve our services.
- Respond to enquiries and provide tailored advice.
- Manage contracts and business relationships.
- Ensure compliance with legal obligations.
5. Disclosure of Your Information
We do not sell your personal information. We may share it with third parties in the following scenarios:
- Service Providers: For hosting, email services, or technical support.
- Legal Requirements: If required by law or regulation.
- Business Operations: In the event of a business restructure, merger, or transfer.
6. How We Protect Your Information
We implement industry-standard security measures to safeguard your information, including:
- Data encryption.
- Secure access controls.
- Regular security audits and updates.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information.
- Correct or update inaccurate information.
- Withdraw consent for data processing.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise these rights, contact us
8. Cookies and Analytics
We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences via your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
ExceedAbility
7 Buckinbah Place,
Lilli Pilli, NSW 2229
02 9524 4593
info@exceedability.com
By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy.