Research Government NSW

NSW Government Accessibility Intelligence

A strategic snapshot of digital accessibility across 15 NSW Government agencies, grouped by cluster. Indicative WCAG 2.1 AA risk scores, common issue patterns, and priority remediation focus.

Assessment date November 2025
Agencies 15 across 7 clusters
Standard WCAG 2.1 AA

How to read these numbers. Scores are indicative, derived from automated WCAG 2.1 AA scans of public homepages and selected high-traffic pages for each agency, snapshotted in November 2025. Automated testing finds about 30 to 40 per cent of WCAG issues. Manual and assistive-technology testing typically uncovers more. Treat scores as a directional signal of risk, not a final compliance verdict. A full audit is the only reliable way to confirm conformance.

Quick answer

How accessible are NSW Government digital services?

Across the 15 NSW agencies sampled, indicative WCAG 2.1 AA scores average 63.2 out of 100, with four agencies in the high-risk band and one (Digital NSW) leading the field at 86.2. The most common issues are colour contrast, missing image alt text, and unclear link names, present across every agency tested. Planning Portal, NCAT, icare NSW and Courts & Tribunals show the highest concentration of critical and high-severity barriers.

Agencies assessed
15
Across 7 clusters
Average score
63.2
Out of 100
High-risk agencies
4
Requiring urgent attention
Accessibility leaders
1
Scoring above 85

Risk distribution

Cluster performance

Most common accessibility issues

Pair this dashboard with the rest of ExceedAbility's research and self-service tools.

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WCAG 2.2 Audit & Compliance

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Confirm your agency's real position

Indicative scores are a starting point. A full WCAG 2.2 audit, with manual and assistive-technology testing, gives you the prioritised remediation roadmap that automated scans cannot.

Talk to ExceedAbility Explore audits