Privacy Policy

Privacy Policy for Exceed Ability

At ExceedAbility, we are committed to protecting your privacy and ensuring that your personal information is handled in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us. As a digital accessibility consultancy, we hold ourselves to the highest standards of transparency, because trust and inclusion go hand in hand.

ExceedAbility is a digital accessibility consultancy based in Sydney, Australia. We specialise in web and document accessibility, helping organisations create inclusive digital experiences for all users, regardless of ability.

1. Information We Collect

We may collect the following types of personal information:

• Identity Information

  Name, job title, and company name.

• Contact Information

  Email address, phone number, and mailing address.

• Technical Information

  IP addresses, browser type, and website usage data collected via Google Analytics and Cloudflare.

• Business Information

  Details provided through consultations, service requests, or client relationships, including information relevant to your accessibility audit, training, or consulting engagement.

• Sensitive Information

  Information related to accessibility needs or disabilities, collected only with your explicit consent and used solely to improve our service delivery.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry or request a quote via our contact form
• Subscribe to newsletters or accessibility updates
• Engage us for accessibility services or consultations
• Correspond with us by phone, email, or post

We may also collect information through:

• Cookies and website analytics tools (see Section 6 below)
• Publicly available sources or trusted third parties, where appropriate

3. Why We Collect Your Information

We collect your information to:

• Provide and improve our accessibility services, including audits, document remediation, training, user testing, and consulting
• Respond to your enquiries and provide tailored accessibility advice
• Manage contracts, invoicing, and client relationships
• Send relevant updates, resources, or accessibility news (where you have opted in)
• Ensure compliance with legal obligations under Australian law
• Improve the accessibility and usability of our own digital products

4. Disclosure of Your Information

We do not sell your personal information to third parties. We may share it in the following limited circumstances:

• Service Providers: Trusted suppliers who assist with hosting, email delivery, or technical support, all bound by confidentiality obligations
• Legal Requirements: Where required by law, regulation, or court order
• Business Operations: In the event of a business restructure, merger, or transfer, where the successor entity assumes our privacy obligations

All third-party service providers we engage are required to handle your information in accordance with Australian privacy law.

5. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information, including:

• HTTPS encryption across all pages of this website
• Cloudflare security and DDoS protection
• Contact form protection via Cloudflare Turnstile bot detection
• Regular security audits and software updates
• Restricted access to personal data within our organisation

While we take all reasonable steps to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to contact us immediately if you believe your personal information has been compromised.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how our website is used. Specifically:

• Google Analytics: Anonymised usage data to help us improve site performance and content. You can opt out via Google's opt-out browser add-on.
• Cloudflare: Security and performance cookies that help protect the site.
• Session cookies: Temporary cookies that expire when you close your browser.

You can manage or disable cookies via your browser settings. Note that disabling cookies may affect some functionality of this site.

7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate, incomplete, or outdated information
• Withdraw consent for data processing at any time
• Request deletion of your personal information (subject to legal retention obligations)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us and we will respond within a reasonable timeframe.

8. Links to External Sites

Our website contains links to external websites, including trusted accessibility resources such as the W3C Web Accessibility Initiative, OAIC, and Australian Human Rights Commission. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We encourage you to review it regularly.

Continued use of our services or website following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy.