Terms of Service

Terms of Service for ExceedAbility

These Terms of Service govern your use of ExceedAbility's website, digital tools, and professional services. By accessing our website or engaging our services, you agree to these terms.

ExceedAbility (Exceed Ability Online Pty Ltd, ABN 66 689 058 697) is a digital accessibility consultancy based in Sydney, New South Wales, Australia. We provide specialist accessibility services including WCAG audits and compliance, document remediation, accessibility training, consulting and strategy, user testing, and organisational uplift.

1. Use of This Website

You may use this website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable local, national, or international laws or regulations
• Transmit unsolicited or unauthorised advertising material
• Attempt to gain unauthorised access to any part of the site or its infrastructure
• Reproduce, duplicate, or redistribute content from this site without express written permission

We reserve the right to restrict access to all or part of the website at any time and without notice.

2. Professional Services

When you engage ExceedAbility for professional services, the terms of that engagement, including scope, deliverables, timelines, and fees, will be set out in a separate service agreement or proposal provided to you before work commences.

Our services include, but are not limited to:

• Accessibility Audits & Compliance

  WCAG 2.2, EN 301 549, and Section 508 assessments for websites, apps, and documents.

• Document Remediation

  PDF/UA and accessible document production for PDFs, Word, and other formats.

• Accessibility Training

  Tailored programs for designers, developers, content teams, and leadership.

• Consulting & Strategy

  Advisory services to embed accessibility into your organisation's processes and culture.

• User Testing

  Real-world testing with people with disabilities and assistive technology users.

• Organisational Uplift

  Maturity assessments, roadmaps, and ongoing support for systemic accessibility improvement.

3. Software and Tools Disclaimer

ExceedAbility provides a range of free accessibility tools, including the WCAG Criteria Search, Accessibility Statement Generator, SPA Accessibility Framework, and others.

Automated tools are a valuable first step, but they cannot replace expert manual review and assistive technology testing. For a comprehensive assessment of your digital accessibility, please contact us about our professional audit services.

4. Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, tools, frameworks, and methodologies, is the intellectual property of Exceed Ability Online Pty Ltd.

Where content is published under an open licence, this is stated explicitly. Selected resources and tools on this site are made available under a Creative Commons Licence. Where a Creative Commons licence applies, you may use the content in accordance with the licence terms, provided you give appropriate attribution to ExceedAbility.

For permissions beyond the scope of stated licences, please contact us.

5. Limitation of Liability

To the maximum extent permitted by Australian law, ExceedAbility shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website, tools, or services.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

6. Third-Party Links

This website contains links to external sites including trusted accessibility resources, standards bodies, and government agencies. These links are provided for your convenience and information. ExceedAbility does not endorse, and is not responsible for, the content or practices of any third-party website.

7. Privacy

Your use of this website and engagement with our services is also governed by our Privacy Policy, which forms part of these Terms of Service. Please read it carefully.

8. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The current version will always be available on this page. Continued use of our website or services following any changes constitutes acceptance of the updated terms.

9. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact

For any questions about these Terms of Service, please contact us: